Hello,

I am an Assistant Professor in the Supply Chain and Operations department at the Carlson School of Management, University of Minnesota.

My research interests lie at the intersection of nonprofit operations management and behavioral operations management. In my research, I employ a range of methodologies, including online and field experiments as well as empirical data analysis, to glean insights into volunteer management, fundraising strategies, and applications of artificial intelligence in the social sector.

I received my PhD in Operations Management (advised by Christopher Chen and Fei Gao), MBus in Operations Management and BS in Business, all from Indiana University’s Kelley School of Business.

RECENT NEWS

  • June, ‘25: My paper titled “Enhancing Volunteer Retention: The Role of Experienced Volunteers” co-authored with Christopher Chen and Fei Gao was selected as a finalist for the 2025 M&SOM Practice-Based Research Competition.

  • November, ‘24: I was featured as a guest on “The Nonprofit Science Podcast” hosted by Sheela Mahajan, where I discussed my research on nonprofit operations and volunteer management (listen here).

  • October, ‘24: My paper titled “AI-Powered Philanthropy: Effects on Volunteer Productivity” co-authored with Eunae Yoo, Gloria Urrea, and Fei Gao won the 2024 INFORMS Service Science Best Student Paper Competition.

  • October, ‘24: My paper titled “Enhancing Volunteer Retention: The Role of Experienced Volunteers” co-authored with Christopher Chen and Fei Gao received an honorable mention for the 2024 INFORMS Behavioral Operations Management Best Working Paper Competition.

  • September, ‘24: My paper titled “AI-Powered Philanthropy: Effects on Volunteer Productivity” co-authored with Eunae Yoo, Gloria Urrea, and Fei Gao was selected as a finalist for the 2024 INFORMS Service Science Best Student Paper Competition.

  • August, ‘24: My paper titled “Enhancing Volunteer Retention: The Role of Experienced Volunteers” co-authored with Christopher Chen and Fei Gao was selected as a finalist for the 2024 INFORMS Behavioral Operations Management Best Working Paper Competition.

  • July, ‘24: I presented my paper titled “Enhancing Volunteer Retention: The Role of Experienced Volunteers” co-authored with Christopher Chen and Fei Gao at the 2024 Manufacturing & Service Operations Management Conference in Minneapolis, Minnesota.

  • June, ‘24: I presented my paper titled “Enhancing Volunteer Retention: The Role of Experienced Volunteers” co-authored with Christopher Chen and Fei Gao at the Young Scholars Workshop in the Behavioral Operations Conference in Boulder, Colorado.

  • April, ‘24: My paper titled “AI-Powered Philanthropy: Effects on Volunteer Productivity” co-authored with Eunae Yoo, Gloria Urrea, and Fei Gao won the runner-up award in the Production and Operations Management Society College of Humanitarian Operations and Crisis Management Best Paper Competition.

  • April, ‘24: My paper titled “Balancing Act: How Nonprofit Organizations Can Use Cause Marketing for Effective Fundraising” co-authored with Sebastian Villa, Fei Gao, and Alfonso Pedraza-Martinez won the runner-up award in the Production and Operations Management Society College of Behavior in Operations Management Junior Scholar Paper Competition.